Everything there is to know about processing a return, exchange or refund.
At Ocoa, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t o
Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Please reach out to our customer support team at [email protected] to initiate the return process, providing your order number
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 7-14 business days for the refund to reflect in your account.
Our return policy allows returns for [condition of product (e.g. unopened)] products purchased in the last [X days]. If you'd like to proceed with a return, please visit our Return Portal [link to return portal]. Once your request is approved, you wi