Returns & Refunds
Everything there is to know about processing a return, exchange or refund.
What’s your return policy?
At Ocoa, we stand behind the quality of our products and want you to feel confident in your purchase. If for any reason you are not fully satisfied, please review our return guidelines below. Returns must be initiated within 30 days of the delivery d
How do I make a return?
Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Log into your Ocoa customer account. Go to your Order History. Select the order number you wish to return. Choose the item(s) you wa
When will I get my refund?
Once we receive and inspect the returned item(s), you will be notified of approval or denial. If approved, a refund will be issued to your original payment method. Please allow up to 7-14 business days for the refund to appear on your account, depend