Everything there is to know about placing an order, shipping and delivery, and receiving your order.
Our standard shipping time within the United States is 3-5 business days. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. Current
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only
Orders can be canceled up to the time they are fulfilled. Once your order has been fulfilled, it is in the hands of the shipping carrier, and we can no longer stop the order from being delivered. At that point, you can refuse the delivery and have it
At Ocoa Beauty, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, we are not liable for any lost or damaged packages during shipping. Please get in touch with the shipping carrier
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link to go to the carrier tracking p
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Once an order is placed, we can make changes to it until the moment of fulfillment. Once your order has been fulfilled and a tracking number has been issued, we can no longer make edits to the order. To update your shipping address or contact informa
We offer international shipping to CANADA. Other countries will be added soon. Please sign up for our newsletter to find out when other countries are added for shipping. Shipping charges for your order will be calculated and displayed at checkout. Di
Domestic Shipping [USA]: Estimated shipping charges for your order will be calculated and displayed at checkout. Please give 2 to 5 business days for delivery after your order has been processed.
We offer fast and free shipping for orders over $75 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 3-5 business days. • Express Delivery: Typically arrives within 1-2 business days. • International Delivery: Typically ar