ocoabeauty

<h3 id="lost-packages"><strong>Lost packages</strong></h3><p>At Ocoa Beauty, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, &#xA0;we are not liable for any lost or damaged packages during shipping. Please get in touch with the shipping carrier to file a claim for the lost package. USPS Priority Packages and UPS Ground/ Next Day include a $100 shipping insurance.<i id="isPasted">&#xA0;USPS First Class Packages or USPS Parcel Select Ground do not have shipping insurance coverage</i>. &#xA0;</p><p>Please see our Refund Policy for additional information. If you have an inquiry or like to contact us, please email us at&#xA0;<a href="mailto:hola@ocoabeauty.com" rel="noopener noreferrer" target="_blank">support@ocoabeauty.com</a>.</p><p><br></p><h3 id="damaged-packages"><strong>Damaged packages</strong></h3><p>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at support@ocoabeauty.com within 48 hours of receiving the order and include photos of the damaged items or package.</p><p>We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.</p>

At Ocoa Beauty, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit,  we are not liable for any lost or damaged packages during shipping. Please get in touch with the shipping carrier

What if my package gets lost or arrives damaged?

Orders & Shipping

What does Ocoa mean?

Is Ocoa Beauty a woman-owned brand?

Where is Ocoa based and where are the products manufactured?

Do I have to be Latina(o) to use Ocoa?

Is Ocoa made for all curl types and backgrounds?

Is your packaging recyclable?

Where can I find Ocoa Beauty products?

About Ocoa

What ingredients are used in Ocoa Beauty Products?

Are Ocoa Beauty products gluten free?

Do Ocoa products contain any nuts or coconut ingredients?

What preservatives are in our formulas?

Do you have sample sizes?

What makes Ocoa different from other natural haircare brands

How do I use the products?

Are Ocoa products scented?

Are Ocoa products vegan?

Are Ocoa products tested on animals?

What is the shelf life of our products?

Can I use OCOA Curl Care Shampoo and Conditioner on color-treated hair?

Our Ingredients & Products

What is your shipping policy?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

How do I cancel my order?

What is your cancellation policy?

How do I track my order?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

Do you ship worldwide?

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

What’s your return policy?

How do I make a return?

When will I get my refund?

Returns & Refunds

Ocoa Beauty Account Management

Where do I manage my subscription?

How do I skip a subscription shipment?

How do I cancel my membership/subscription?

I'm having trouble logging in

How do I update my subscription items?

Account & Subscriptions

Influencer Collaborations

Sponsorship Inquiries

Speaking Inquiries

Collaborations & Partnerships

What credit cards are accepted?

Who can I contact if I have questions about card charges or refunds?

How do I apply promo/discount codes?

How do I add a gift card or discount code at checkout?

Billing + Payment

Lost packages

Damaged packages

What if my package gets lost or arrives damaged?Updated 2 months ago

Lost packages

Damaged packages