ocoabeauty

Once an order is placed, we can make changes to it until the moment of fulfillment. Once your order has been fulfilled and a tracking number has been issued, we can no longer make edits to the order.To update your shipping address or contact information, please get in touch with our customer service team immediately after placing your order.Contact: support@ocoabeauty.com

Once an order is placed, we can make changes to it until the moment of fulfillment. Once your order has been fulfilled and a tracking number has been issued, we can no longer make edits to the order. To update your shipping address or contact informa

Can I edit or add anything to my order?

Orders & Shipping

What does Ocoa mean?

Is Ocoa Beauty a woman-owned brand?

Where is Ocoa based and where are the products manufactured?

Do I have to be Latina(o) to use Ocoa?

Is Ocoa made for all curl types and backgrounds?

Is your packaging recyclable?

Where can I find Ocoa Beauty products?

About Ocoa

What ingredients are used in Ocoa Beauty Products?

Are Ocoa Beauty products gluten free?

Do Ocoa products contain any nuts or coconut ingredients?

What preservatives are in our formulas?

Do you have sample sizes?

What makes Ocoa different from other natural haircare brands

How do I use the products?

Are Ocoa products scented?

Are Ocoa products vegan?

Are Ocoa products tested on animals?

What is the shelf life of our products?

Can I use OCOA Curl Care Shampoo and Conditioner on color-treated hair?

Our Ingredients & Products

What is your shipping policy?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

How do I cancel my order?

What is your cancellation policy?

What if my package gets lost or arrives damaged?

How do I track my order?

My order was marked delivered but it’s not here.

Do you ship worldwide?

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

What’s your return policy?

How do I make a return?

When will I get my refund?

Returns & Refunds

Ocoa Beauty Account Management

Where do I manage my subscription?

How do I skip a subscription shipment?

How do I cancel my membership/subscription?

I'm having trouble logging in

How do I update my subscription items?

Account & Subscriptions

Influencer Collaborations

Sponsorship Inquiries

Speaking Inquiries

Collaborations & Partnerships

What credit cards are accepted?

Who can I contact if I have questions about card charges or refunds?

How do I apply promo/discount codes?

How do I add a gift card or discount code at checkout?

Billing + Payment

Can I edit or add anything to my order?Updated 2 months ago